Communicate with compassion and understanding

TO be meaningful, communication has to have three qualities. It must be clear, concise and its continuity must be evident to all. Confusion of ideas, intents, thoughts and words leads to misunderstandings, and loss of energy. Communication must be non-combative and non-patronising to be effective. It must be attractive and its content must be soothing to the listener. We live in an upfront, aggressive society, where a ‘winner’ is advised to be demanding, assertive and clear in stating what he/she wants. While this is so today, it is important that you dress your ideas in words which are persuasive rather than commanding. An old proverb says: “If you cannot afford sugar, can’t you use sugar language?” This does not mean that you should pretend to be friendly or patient when you have little time or interest in what the other person is saying or proposing. It only means that under the given circumstance, you should find the best way to communicate your feelings or thoughts to the person conversing or networking with you.

Further, in today’s media-dominated, globalised world, it is important to learn the language of communication well. If you hear popular orators, speakers or conference debate leaders, you will immediately realize that their skill in using correct words, phrases and content are what makes them masters of their subjects. In communication your ideas, it is important to master the subject, choose the right language and achieve crystal clarity of expression. Language is a tool for communication and conversation. The way you speak or write tells people a great deal about you. Learn the language of your communication with passion and keep abreast of the current style of expression. Write letters, presentations and reports after proper homework and with a focused mind. Prepare your talks, speeches well and pepper them with interesting examples to drive home your points. Learn as many languages as possible because India is a land of diverse cultures and regional languages. Knowing as many as possible out of these, as well as at least one foreign language other than English – which is taught in most Indian schools – is useful in enhancing your career and your personality.

In communicating your ideas, presentation is very important. This needs rehearsal in the mind or in action as needed, preparation with all possible facts and figures and a master plan on how to present these in a clear manner. Exchanging information is the kernel of communication and this must be imbued with dynamism at all times. Presentation of ideas must exude energy, vision and be stamped with your specific personal style to be memorable. Remember, through your ideas, you are presenting your thinking to the outside world Your listeners must feel an urgent desire to experiment with your ideas because they tweak their imagination and creativity.

Communicating with compassion and understanding with friends and family is also an important aspect of success and happiness. In spite of the endless stress of your working life, find time to talk to your friends, to keep in touch and share moments of connecting with them. Similarly, whatever your workplace or career demands, be sure to find time for your spouse, children, parents and family. Just as watering a plat regularly keeps it alive and encourages it to flower, relationships flourish and grow stronger with regular and happy communication. Friendships that are built on a foundation of love and trust last for a lifetime and are a great source of joy and pride. So are strong family bonds. Never underestimate the power of friendship and family support. In your worst downhearted times, these will help you to rebuild your life and reinvent your path towards success and happiness.